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General Conditions of Sale – B2B & B2C

(Updated August 13, 2025)

1. Purpose and scope of application

These General Conditions of Sale (hereinafter “GCS”) govern all sales of products and services offered by TAKE CARE PACKAGING (hereinafter “the Seller”) to any professional customer (“Professional Customer”) or consumer (“Consumer Customer”).
Any order placed implies full and complete acceptance, without reservation, of these General Terms and Conditions.
No special or general condition appearing in the Customer's documents may prevail over these terms and conditions, except with the express written acceptance of the Seller.

2. Products

Photographs, samples, sketches, models or descriptions are not contractual and are provided for information purposes only.
The Seller reserves the right to make any technical or aesthetic modification deemed necessary, without notice and without this giving rise to cancellation or compensation.

3. Price

  • B2B : prices expressed in euros excluding tax (HT), VAT extra.

  • B2C : prices expressed inclusive of all taxes (TTC), VAT included at the current rate.

Prices do not include transport and insurance costs, which are the responsibility of the Customer unless otherwise stipulated.

4. Orders

  • 4.1. Formation of the contract : The order is firm upon written acceptance of the quote or electronic validation on the site, accompanied by the payment or deposit required.
    4.2. Personalized products : Any order for personalized products, made to measure or adapted to the Customer's specifications is firm and non-cancellable .
    4.3. Refusal : The Seller reserves the right to refuse any order presenting a risk of non-payment or in the event of an ongoing dispute.

5. Payment

5.1. Terms and conditions:

  • B2B : 50% deposit upon order, balance payable before shipment unless otherwise agreed in writing.

  • B2C : cash payment upon order.

5.2. Delay

Any delay in payment automatically results in:

  • Penalties equivalent to 3 times the legal interest rate

  • A fixed compensation of €40 for recovery costs (art. L441-10 C. commerce)

  • Suspension or cancellation of current orders without compensation for the Customer.

6. Delivery and transfer of risks

6.1. Delivery times are given for information purposes only.

Exceeding deadlines cannot give rise to cancellation or damages, except by specific written agreement.

6.2. Transfer of risks:

  • B2B : upon delivery to the carrier

  • B2C : to physical delivery to the Customer

6.3. Transport is carried out at the Customer's risk, even in the case of free carriage.

7. Reception and complaints – Mandatory deadline of 48 hours

7.1. The Customer must check the condition and conformity of the products upon delivery.
7.2. Any claim (damage, missing items, apparent defects, non-conformity) must be notified in writing with supporting documents (photos) within a maximum of 48 hours of receipt.
7.3. After this period, the products are deemed to be compliant and accepted, and no complaints will be admissible.
7.4. In B2B, no returns or exchanges are accepted without the prior written consent of the Seller.

8. Right of withdrawal (B2C only)

8.1. In accordance with Articles L221-18 et seq. of the Consumer Code, the Consumer Customer has a period of 14 days to exercise his right of withdrawal, except for legal exceptions.
8.2. The right of withdrawal is excluded for:

  • Personalized or custom-made products

  • Unsealed products cannot be returned for reasons of hygiene or health protection.

9. Guarantees

9.1. B2C:

  • Legal guarantee of conformity (L217-4 to L217-14 C. consumption): 2 years

  • Guarantee against hidden defects (1641 to 1649 Civil Code): 2 years after discovery

9.2. B2B:

6-month contractual warranty against any manufacturing defect, excluding normal wear and tear, misuse or improper storage.

10. Limitation of liability

The Seller's liability is strictly limited to the replacement or reimbursement of the product recognized as defective after examination.
Under no circumstances may the Seller be held liable for:

  • Indirect losses (loss of turnover, image, production delays, etc.)

  • Damage resulting from misuse, modification or improper storage of the products by the Customer

  • Defects caused by a third party (carrier, installer, etc.)

11. Intellectual Property

All elements (designs, drawings, models, logos, photographs, texts, prototypes) remain the exclusive property of the Seller.
Any reproduction or exploitation without written authorization is prohibited, under penalty of prosecution.

12. Force majeure

In the event of an unforeseeable and irresistible external event (strike, pandemic, natural disaster, transport blockage, etc.), the Seller's obligations are suspended without compensation.

13. Confidentiality (B2B)

The Professional Client undertakes not to disclose technical, commercial and financial information obtained within the framework of the contractual relationship.

14. Mediation (B2C)

In the event of a dispute, the Consumer Client may contact the following mediator free of charge:
Cécile COLAS - cecile@med2co.com

15. Applicable law and competent jurisdiction

These T&Cs are subject to French law.

  • B2B : exclusive jurisdiction of the courts of the Seller's registered office

  • B2C : jurisdiction of the competent French courts according to the Consumer Code

16. Download

These T&Cs are available in PDF format and are deemed accepted upon any order.

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